Frequently Asked Questions Explained Here







Q: What makes your travel company different from others?
A: Our travel company offers exclusive and personalized travel experiences that are tailored to our clients' specific preferences and interests. We work closely with each client to create a customized itinerary that meets their needs and exceeds their expectations. We also provide exceptional customer service and use only the highest quality accommodations, transportation, and operators.

Q: What destinations do you offer?
A: We specialise in a wide range of destinations across all of Asia, from popular tourist destinations to off-the-beaten-path locations. Our Travel Design Team can help you plan a trip to anywhere you desire. Our Outbound Division supports travellers travelling to all regions in the world too!

Q: Do you offer group travel options?
A: Yes, we offer both private and group travel options. Our group tours are limited to small groups to ensure a personalized experience and include a knowledgeable guide who is passionate about the destination. See here for an example.

Q: How do you ensure the safety of your clients during their travels?
A: We take the safety and security of our clients very seriously. We only work with reputable travel partners who prioritize safety, and we provide our clients with up-to-date travel advice and tips. We also recommend you purchase travel insurance as soon as you pay for your flights - this will cover you from the date of purchase for cancellations.

Q: Can you help with visa and travel documentation requirements?
A: Yes, we can assist with obtaining the necessary visas and travel documentation for your trip. We have a team of experienced travel experts who are knowledgeable about visa requirements and can guide you through the process.

Q: What is included in the cost of a trip?
A: The cost of each trip varies depending on the destination, duration, and activities included. We provide a package price of all costs upfront, including accommodations, transportation, tours, and any other expenses. Our pricing is transparent, and we do not include any hidden fees.

Q: Can you arrange special experiences or activities during a trip?
A: Yes, we can arrange unique and special experiences during your trip, such as private tours, exclusive access to museums or cultural sites, and culinary experiences. We work closely with our partners to provide our clients with unforgettable experiences that are tailored to their interests.

Q: What is your cancellation policy?
A: Our cancellation policy varies depending on the trip and travel partners involved. We provide our clients with a detailed cancellation policy upfront, and our team are available to answer any questions or concerns. Typically, we'll refund any unused portions if given enough notice (more than 7 days). 

Q: How do I book a trip with your travel company?
A: You can book a trip with us by contacting our Travel Design Team via email or socials. We will work with you to create a customized itinerary that meets your needs and exceeds your expectations.

Q: How and when do I pay for my trip? 

A: Bookings inside 30 days from the first service date requires full payment. Bookings made in advance are rewarded with a payment plan: 30% Deposit if beyond 90 days, 50% within 60 days and final amount due 30 days prior arrival. 

Payments can be made via WISE bank transfer from your nominated currency to our USD, UK, AUD, SGD accounts. A secure credit card link can also be offered for your payment, a surcharge of 4% will be added to your final amount. 

Drop us a line, we'd love to hear from you. 


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